FAQ
1. Is my online transaction secure?
2. How does Travel Pack manage my credit card information?
3. I have made an online booking but not received any form of confirmation. What should I do?
4. How long does it takes to travel from Boston to New York or vice versa by bus?
5. What fees and expenses have already included in your tour package?

 

1. Is my online transaction secure?

Yes, your online transaction is secured. Travel Pack uses PayPal's payment solution, which is one of the safest online payment processing solutions. Therefore, all of your confidential information is secured in our website.

 

2. How does Travel Pack manage my credit card information?

Our website DOES NOT store our customers' credit card information, neither will we release it to other parties unless it is required to complete the online transaction, such as data passed to payment processing gateway to complete a credit card authorization transaction. Travel Pack takes seriously on credit card fraud. If we find any fraud that is related to a transaction, we will immediately inform the credit card holder and report to FBI.

 

3. I have made an online booking but not received any form of confirmation. What should I do?

This situation is very rare. Normally you should receive a confirmation within seconds after you complete a purchase online. If it did happen, please call our office during office hours.

 

4. How long does it takes to travel from Boston to New York or vice versa by bus?

It depends on traffic. Normally, it takes between four hours to four and a half hours.

 

5. What expenses and fees are included in my tour package?

It varies package by package. For local bus tours departing from New York, only hotels and transportation fares are included. All other fees, such as admission tickets, meals, tips, etc. are extra. Make sure you bring enough cash for the trip. If you are uncertain about the total expense of the trip, please feel free to contact the office for more information.

For Orlando Florida tour, theme park admission tickets, airport transfer, and hotel transfer are included. However, if you need to fly to Orlando Florida, the round trip air fare from your cities to Orlando is not included. If you need help on booking air ticket, please contact our office.

Under all circumstances, please check the footnote in the tour itinerary carefully.


 
23B Tyler Street, Boston, MA 02111
Tel: 617.338.8222
Fax: 617.338.8203
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